Shipping time, processing and handling Pure Hazelwood orders


► Where Can I Buy Pure Hazelwood Products?


  • Brick & Mortar : Find a store in your area with our store locator.
  • Online : Click here to see our products!
  • By Phone : Call our distributor NATUR'OM at +33 (0)6 63 53 05 70.



► Processing and shipping orders

All orders are processed within two (2) business days following their reception. A notification is sent by email when the order status changes to "Complete", which means the order is in on its way. All orders are shipped from France with a tracking number. Shipping time is approximately 2-3 business days.


In case of late delivery: Contact us with your order number and your shipping address.



Prices, Shipping Charges and Tax


Prices are displayed in Euros () and including tax (TTC). France tax applies on items and shipping charges (when applicable). Shipping charges are the following:



  • Order of less than 50 : A fee of €3.50 will be displayed after you enter your shipping address, before final revision of the order.
  • Order of 50 and up : FREE 



N.B.: Prices and shipping fees are subject to changes without notice. Custom fees are the customer's responsibility, but very unusual.



Payment Options


Online (Secure Payment)


  • Visa
  • Mastercard
  • Paypal (creating an account is optional for most European countries)



By Phone


  • Visa
  • Mastercard
  • Paypal



By Cheque


  • Make to NATUR'OM and ship to NATUR'OM, 24 rue du Maréchal Gallieni, 78800 HOUILLES, France
  • Please don't forget to add your order reference (ex.: #400000XXXX)
  • Your order will be shipped upon reception of the cheque.
  • Contact us for more information.



By Wire Transfer


  • Use our following IBAN number: FR76 3006 6109 6300 0200 8440 131
  • Account owner: NATUR'OM, 24 rue du Maréchal Gallieni, 78800 HOUILLES, France
  • Bank location: CIC HOUILLES, 2 RUE GABRIEL PERI, 78800 HOUILLES, France